📦 SHIPPING & RETURNS ↩️

 


 

 
 

Shipment Processing Time
All orders are processed within 1-4 business days (Mon-Fri)

*Canada Post has suspended delivery date guarantees until further notice.

 
Shipping Rates 

Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation and order tracking

When your order ships, you will receive an email with shipping and tracking information.

Customs, duties, and taxes

Ok2Beauty/Okete Group is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Ok2Beauty/Okete Group is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Delivery

Orders are shipped directly to the shipping address you have provided (we cannot ship to PO Boxes at this time).

All orders require a signature for delivery. If no one is able to sign for it, it will be delivered to your local delivery office, where it can be picked up. When a package is returned "undeliverable," you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.


Incorrect Addresses

It is the responsibility of you, the customer, to provide us with the correct shipping address when placing an order. If the order is shipped out to an incorrect address, or is sent back to us due to an error in the address, the customer will be liable to pay any additional shipping fees (eg. if you received Free Shipping, but your order was returned to us, and you do not wish to pay for shipping again, we will refund you for your order, minus the shipping cost).

Availability

If a merchandise is out of stock (backordered), then you will be notified via Email with three (3) options:
1. Replace the backordered merchandise for merchandise that are in stock, and any difference in costs will be calculated and updated.
2. Receive a refund on the backordered merchandise, and process the order with the merchandise that are in stock, and any difference in costs will be calculated and updated.
3. Cancel your order and receive a full refund, including all shipping and handling charges.



 
 For hygienic purposes, all wigs and hair pieces/extensions are FINAL SALE. Final Sale items cannot be returned for exchange, credit, or refunds.
Eligible product(s) must be in original factory condition, unused, sealed, unaltered, unworn, undamaged, and with tags attached, and in the original packaging.

We regret that we are unable to refund any original shipping charges you paid. The customer is solely responsible for paying all return shipping costs.
Returns will not be accepted without prior authorization and the product must be in the original sale condition.
Eligible product(s) must be returned to Ok2Beauty/Okete Group within 14 calendar days after the order was delivered. If the merchandise is not delivered to our warehouse within the authorized time period, the return will be cancelled.
If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized.
***Egyptian Magic products: if for any reason you are not satisfied with the results of this product, just return the half used jar & the receipt for a refund.