How long will it take for my order to be processed?
- All orders are processed within 1 – 4 days of being placed.
When will my order be shipped?
- Orders are shipped within 24 hours of an order being processed, providing all items are in-stock.
Can I cancel my order after it has been shipped?
- Orders cannot be cancelled after they have been shipped. You are more than welcome to ship back the items once they have arrived and we will process a refund for you. You will, however, have to pay for the cost of shipping to return it yourself.
Does the shipping cost include duties, taxes, customs, or extra fees imposed by my country?
- We do not include any duties, taxes, customs, or extra fees associated with country standards in the shipping rates. Customs and duties are unpredictable and cannot be included in the shipping costs. These fees would have to be paid by the customer when the package arrives to the destination country.
For hygienic purposes, all wigs and hair pieces/extensions are FINAL SALE. Final Sale items cannot be returned for exchange, credit, or refunds.
Eligible product(s) must be in original factory condition, unused, sealed, unaltered, unworn, undamaged, and with tags attached, and in the original packaging.
We regret that we are unable to refund any original shipping charges you paid. The customer is solely responsible for paying all return shipping costs.
Returns will not be accepted without prior authorization and the product must be in the original sale condition. Eligible product(s) must be returned to Ok2Beauty/Okete Group within 14 calendar days after the order was delivered. If the merchandise is not delivered to our warehouse within the authorized time period, the return will be cancelled.
If product(s) have been altered, worn, damaged, or tags/packaging tampered with, products will be ineligible and deemed unauthorized.